Being someone who has work in the "Customer Service" field for over the past 20 years, it was an absolute pleasure to hear of a company that not only advertised satisfaction, but actually delivered on that statement as well. Your knowledge and professionalism was superb! I appreciated your patience in answering all of my questions.
I really had searched numerous places trying to find this part and ran across your website and everyone there was quick to respond to my email and got right the first time and some other places acted like they where put out with even looking but not y'all and anyway thanks again I will tell everyone I know about y'all.
I just wanted to say Thank you. I got my new pistons yesterday and they fit and worked perfect. they where an exact match. with what little bit of information I gave y'all you got it right on. anyway Thanks for your time and courtesy.
It was such a pleasure meeting you! It was so nice to have someone who could answer questions so quickly and clearly. I truly appreciate how professional you and your employees are.
I will definitely get a list for you...and will definitely use you as my bulb distributor. I just prefer someone who is straight forward.
I feel much more comfortable now knowing that there is someone I can trust to give me the best options for bulbs. I am committed to learning everything there is to know so that I can properly tan my customers!
Thank you again not only for personally coming out but for all your help!
Prestigious Tan LLC
I received 2 bulbs recently. Thanks to you and the company you work for. Customer service is important to me. You did not have to do that. I will recommend your company to everyone. Thanks again.
Thanks so much for all the help while ordering an acrylic for my tanning
bed. It arrived and fit perfect. The gentleman that processed my order was so courteous
and very helpful!! Thanks again! I will continue to order from u because I was so pleased!
Quick note. We received the new studs, installed, and all is great. Thanks for your personal assistance. Your help while much appreciated was well beyond the norm.
Your management deserves to be advised of your outstanding professionalism. Drop me a link and I'll pass on the thanks.
Thank you again,
Jerry and Rose
Thank you for your help. You are as nice as you are handsome. You must be south of the Mason Dixon Line, because you know southern hospitality.
Thank you so much for your personal service. The info included on the invoice is very helpful as well.
I will be a return customer...
Thanks so much ☺
Jackie Jo Judkins
WOW I am a business owner and you have overwhelmed me with your "Customer Service." I greatly appreciate your promptness in this matter and again thank you for the great service you have shown me.
"thank-you...it is quite refreshing to know that there are people who help others because they want to...you have made this "tanner" very very happy..yeah I HAVE A WORKING TANNING BED!!
THANKS AGAIN MARK"
Received our acrylic for our bed about 30 min. ago, installed it , it fit perfectly. My wife is pleased very much. I would like to thank you for your good service and to let you know if we need anything else for our bed we will surely get in touch with you.
Danny D. Jaggers
I want you to know how very pleased I've been in dealing with Phoenix Sun Tanning.
To my surprise, both times I called Phoenix Sun Tanning, you personally answered the phone. After two very in depth conversations, in which I had many questions, you never made me feel like a bother and patiently answered all of my questions until I was satisfied with placing my 24 bulb order. That's an excellent quality of customer service that is extremely hard to find these days!
As a home tanner, I surely won't be an ongoing profit for your company to the degree that a professional tanning salon will be, however, you NEVER treated me as if I was any less important. Your expert advice concerning not only your products, but the tanning process in general is surpassed by none that I've ever dealt with. I've already referred all my home tanner contacts to you!
Now, I'm anxiously awaiting the delivery of the tanning lotion!
Thanks for the great, fast service!!!
I ordered the bulbs Wednesday and the were delivered Friday!!!
I already have them in and have used the bed. Much better color! :)
Thanks again!! Your service is GREAT!!!
Thank you so much for all your help. We will being doing business with you again
I ordered 8 ballasts for my daughter's
tanning bed. When they came one was defective and did not work. I contacted Mark
and in two days, I received a replacement! I am extremely happy with the quick
service and the quality of your products. Thanks again...
Thank you so much for getting my order up here and without breakage! I will come back when I need more or any other things for my bed. I really appreciate your customer service which is getting harder and harder to find now days!
I just wanted to let you know that I received the ball-studs today (sat) and have them & new pistons installed and working great. Thank you so much for your help. I know you went out of your way to help me and I really appreciate it.
Thanks for the prompt receipt!!
It was a pleasure talking to you.
The shocks arrived today and fit fine, thanks for all your help trying to figure it out -
I just received the shipment this morning! Just wanted to thank you guys again for everything. If I ever want to order some other accessories, do I just have to call you or can I just order them off the website?
Thank you and have a great weekend :)
Just a quick note to tell you how pleased I am both with the product I bought from you and the
unbelievable speed with which my order arrived. As you know, I called the warehouse on a Sunday afternoon, expecting to get voicemail. Instead, you personally answered the phone and expedited my order that evening. I got the bulbs delivered to my doorstep 43 hours later, JUST in time for my daughter's birthday. Wow! The product was every bit as good (or better) as you promised, and I couldn't be more pleased.
Your knowledge of tanning bulbs was surpassed only by your willingness to share that knowledge when I had several important questions about these bulbs. As a home tanner, I cannot imagine I was a particularly lucrative customer, but you'd never know that judging by the way I was treated throughout the transaction. It is without hesitation that I would recommend Phoenix Sun Tanning to anyone in the market for high-quality bulbs, extremely competitive rates, expert advice, and lightning-fast service.
Thank you for conducting your business with integrity and honesty. You have a customer for life.
Patrick D. Eviston
PS...My sister has a 24-bulb tanning bed at home and will need new bulbs
this Fall. She asked me what I knew about American Recreation Tanning and
Spa in Johnson City, TN. I told her it's a good company, but if she wants a
GREAT company, to call Mark at P.S.T. and I gave her your number.
Thank you Mark
Awesome service! Looks like it will arrive today. I appreciate your help
Keep up the great work
Planet Beach of Centreville
Thank you so much for the great service. As you know, we have been opened almost three years and in this time we have tried different vendors. It is a clear conclusion that you and your staff have the best customer service and you stand behind your products and your word. I could not be happier with your company. I only wish I tried your company sooner as there is no one else that I know of that even comes close to you.
The best part of working with you is all of the expertise you and your staff have. Your recommendations have always been right on and it is so nice to be associated with a company that truly has our best interest at heart. I am at the point that I donít even have to question you any more; your advice is just like gold.
Again Mark, thanks again for everything you have done for us. I appreciate everything!!
Jamaica Me Tan
I am a salon owner in Baltimore, Md. I have been in business for 4 years & have dealt with my share of the industry's vendors and technicians. My initial start up experience was an absolute nightmare. For the next 1 1/2 years, I searched for new tech's & service people, when I discovered
Mark Engelskirch. Mark called my salon to introduce himself and the company. Needless to say, after what I had been through I was very skeptical and hesitant to do business with another. A few months later I was in need of service on a few of my units and decided to give them a call. It was the best decision I've made in the 4 years of business. From that phone call to date, Mark and the staff of Phoenix Sun have never failed to go over and beyond the call of duty. From that day foreword,
Mark handles all of our needs - equipment sales and service, lotions, computer support, education you name it - whatever the need, I will call this company. They are by far the most professional, yet personal group of people I have ever had the pleasure of doing business with. I highly recommend their services to anyone in the industry.
Jamaica Me Tan
I opened a tanning salon with limited knowledge of the tanning industry. With the guidance, advice and assistance of Mark and the staff at Phoenix Sun, my salon has been successful and profitable. Their honesty, insight, professionalism and expertise is directly responsible for my success.
Tina Hook, Exotic Tanning, Statesboro, GA
Slim & Tone
I have had the awesome privilege of working with Mark Engelskirch at Phoenix Sun to get our tanning business up and running, he has helped guide us each step of the way. Mark has put together a great proposal exclusively for the Slim and Tone network. The prices on beds, lotions and accessories are unbeatable I highly recommend Phoenix Sun Tanning, LLC., they have always given us the best deal and have never tried to "oversell" us anything.
Slim and Tone of Colorado, Inc